Customer Service

  • General Conditions

1. "" is a website of the company Scalino Ltd, whose main field of activity is to realize Bulgarian-Italian projects in publishing, specialized translations and PR activities. "" is a website that supports the platform for e-shop, a virtual online resource for selling and shipping books. Contract with the Customer shall be deemed concluded upon acceptance of Book Purchase Request Form, filled in correctly by the Customer, by Scalino Ltd. Scalino Ltd shall be obliged to deliver purchased book/s to the Customer after receiving the Book Purchase Request Form and receipt of amount due for the delivery (including outstanding direct and indirect taxes). Accepted Book Purchase Request Form shall be confirmed by "" either by an e-mail message or a telephone call to the Customer. All prices are in BGN (Bulgarian leva) with VAT included. Scalino Ltd shall take no responsibility for a failure to deliver in case of wrong or mistaken: address, contact person, and/or telephone number, as indicated in Book Purchase Request Form.

  • Rights and Obligations of the Parties

2.1. Scalino Ltd shall be obliged to: deliver within the time frame the requested book/s; do its best to perform their duties.

2.2. The Customer shall be obliged to: indicate the correct and valid telephone, shipping address and email address; cover book/s' price; cover delivery cost; to provide access and accept the purchase-requested book/s; to obtain the purchase-requested book/s.

  • Shipping and Delivery

3.1. Purchase-requested book/s is/are delivered to the Customer's address within the following time-frames: up to 3 working days for Sofia; up to 7 working days for the Bulgarian countryside; up to 8 working days for a destination within Europe; up to 14 working days for a destination outside Europe.

3.2. The Customer, or third party, shall sign the shipment documentation upon the delivery of the purchase-requested book/s. A third party shall be considered a person who is not the holder of the Book Purchase Request Form, and who takes delivery at the Customer's address.

  • Returns and Replacements

4.1. A refusal or failure to take delivery, except in cases described in Item 7., shall be considered unreasonable and Customer shall be obliged to cover all delivery and return costs. In this latter case, the Customer is obliged to compensate Scalino Ltd for any additional costs incurred as a result of such refusal or failure to take delivery, including delivery and return cost.

4.2. In case the Customer cannot to be found in time at the given address, or a refusal or failure to take delivery occurs, Scalino Ltd shall be relieved of its obligation to deliver the purchase-requested book/s. The Customer shall be allowed to confirm their willingness to receive the purchase-requested book/s after expiry of delivery, when he/she was not found at the address, after covering all delivery costs. In this case, a new delivery time period shall be accepted, starting with the confirmation as described in the previous line.

  • Privacy and Security

5.1. Scalino Ltd is registered in the "Register of data controllers and registers kept by them" with ID № 305566 by the Commission for Personal Data Protection of the Republic of Bulgaria..

5.2. Scalino Ltd takes due diligence to protect the Customer's personal data filled in the Book Purchase Request electronic form. In case of false information provided, Scalino Ltd shall be relieved of its obligation of due diligence.

5.3. In compliance with current Bulgarian legislation and the provisions of these General Conditions, Scalino Ltd might use Customer's personal data information only for the purposes specified in this contract.

Scalino Ltd has the right to use the information under Art.5.3. to offer promotions for goods and/or services to Customers, to send congratulations, organize raffles, researches for statistical and any other legitimate purposes, unless explicitly disapproved at the email address:

5.4. The above listed purposes for use of personal data shall not be exhaustive and shall not create obligations for Scalino Ltd. Any other purposes for which data could be used shall be in accordance with the Bulgarian law, applicable international acts, Internet ethics, as well as good morals and decency.

  • Disclosure of Information

Scalino Ltd shall not disclose any personal information of the Customer to third parties, such as public authorities, companies, individuals and others, unless received prior written consent on behalf of the Customer, or a certain information is required by state bodies or officials , who have the right to require and collect such information according to current Bulgarian legislation.

  • Force Majeure

If any of the parties is prevented or delayed during the performance of its obligations hereunder by reason of acts of God or causes beyond their control, such as strike, fire, floods, war, civil unrest or insurrection, violence, governmental requirements or orders, then and in such cases any omission in the performance shall not be regarded as non-performance of the obligations hereunder, and the implementation of these obligations shall be suspended for the period of this inability to perform and all rights of this party and the deadline for performance of the obligations shall be extended with the duration of this inability caused by such force majeure circumstances. If the force majeure should continue for more than three months, each party may terminate this Agreement by means of a written notice effective immediately. No compensation shall be due in such cases.

  • Ordering

8.1. Registration

Registration is not mandatory option to purchase book/s from You can purchase book/s without being registered user. Registration gives you some advantages, such as tracking order status, history of previous orders, and the opportunity to take advantage of our additional discounts and promotions (see Item 9.3.) If you choose to register, it is necessary to click on "Register" button. This link will take you to a form for you to fill in your personal information. All fields marked with a star (*) are required for registration.

After you register on you will be sent an email with a link which you need to click before you can use your account. This activation is required in order you to be recognized by as a registered user.

In case you forget your password, you can select the button "LOGIN" and type in the email address you used when you registered with Your password will be immediately generated and sent to you.

You can use the bookstore as a registered customer once you type your username and password and click "LOGIN". To change your password, use your email address and old password, and follow the requirements.

  • Payment, Pricing & Promotions

9.1. Payment

Our customers can order and pay via the Internet easily and without risk of leakage and loss of information. The electronic store can accept electronic and non-electronic payments from Bulgaria and abroad and offers following payment options:

Accept credit and/or Bulgarian debit cards via (for Bulgarian users);Accept credit and/or Bulgarian debit cards via Bulgarian Borica-Bankservice (for Bulgarian users);Accept credit cards in real time through Authorize Net, 2Checkout, PayPal, Google Checkout, Sage Pay (ProtX), Money bookers, WorldPay, and Borica and;The bookstore accepts credit cards: Visa, Mastercard, American Express, Diners and JCB;Cash on delivery (for Bulgarian users).

  • Delivery Prices for 1 item (book)

Bulgaria: BGN 4

Europe: BGN 10 / 5 Euro

Outside Europe: BGN 16 / 8 Euro

Delivery charges are additional to book/s price.

  • Promotions

Only registered customers shall take advantage of our additional discounts and promotions (see Item 8.1.)

(Updating Account Information)

  • Confirmation of Acceptance

I confirm this Book Purchase Agreement with Scalino Ltd.